Privacy Policy
Sherako Shop (sherakoshop.com) respects and values your privacy. This Privacy Policy is intended to explain how we collect, use, protect and share your personal information. By visiting or using our website, you agree to the content of this policy.
1. Information we collect
When you visit the website, place an order or contact us, we may collect the following types of information:
Identity information: such as name, delivery address, contact information;
Account information: such as email, account password (encrypted storage);
Payment information: payment method related information (processed by a third-party payment platform, we do not directly store complete payment information);
Device information: such as IP address, browser type, operating system, access time, etc.;
Shopping behavior information: such as browsing history, items added to the shopping cart, order history, etc.;
Communications with customer service: including emails, form messages or other communication records.
2. How we use this information
The information we collect will be used for the following purposes:
Processing orders, shipments and payments;
Providing customer support and after-sales service;
Optimizing user experience and website content;
Sending you order-related notifications, promotional emails or important policy change notifications (you can unsubscribe at any time);
For statistics and analysis to improve products and services;
Comply with legal and regulatory requirements, such as financial record retention.
3. Information protection and security
We take a number of measures to protect your information security:
The website enables SSL encryption to ensure data security during transmission;
User passwords are encrypted and stored, and the third-party payment system complies with PCI-DSS standards;
Limiting employee access to sensitive data, only authorized personnel can operate;
Performing regular security checks on the system to prevent data leakage and abuse.
4. Sharing and disclosure of information
We will not sell your personal information to any third party. However, we may share some of your information in the following circumstances:
Share receipt information with logistics companies to complete delivery;
Share necessary information with payment platforms to complete payment transactions;
Share information required for system operation (such as website hosting, email services) with technical service providers;
Under legal requirements, such as court summons, law enforcement investigations, etc.
All partners are obliged to ensure the security of user information.
5. Your rights
You have the right to:
Request access, correction or deletion of your personal information held by us;
Understand your marketing email subscription at any time;
Request us to stop processing your data (to the extent permitted by law);
For users in Europe, you also enjoy more data rights under GDPR (such as the right to data portability, the right to restrict processing, etc.).
To exercise the above rights, please send an email to: [email protected]
6. Brief description of Cookie Policy
We use cookies and similar technologies to improve website functionality and user experience. Cookies can help us understand your interest in products, remember login status and shopping cart contents. You can reject or delete cookies through browser settings, but some functions may be limited.
7. Third-party links
The website may contain links to third-party platforms (such as social media, payment platforms). We are not responsible for the privacy practices of third-party websites. Please check their relevant policies before visiting.
8. Policy Updates
We reserve the right to update this policy from time to time. If there are major changes, we will notify users in a prominent position on the website. It is recommended that you check the privacy policy regularly to learn the latest content.
9. Contact Us
If you have any questions or concerns about this privacy policy, please contact us:
We promise: Your trust is very important to us, and Sherako Shop will always be committed to protecting your privacy and data security.